Frequently Asked Questions

Q: How do I book Alpha Go's transfer service? How is pricing calculated?

You can book through the following methods: 1. Online Booking: Click the 'Book Now' button on the top right of the website, fill in departure, destination, date/time, and number of passengers. 2. Phone Booking: Call our service hotline at 0936-336-555. 3. LINE Booking: Add Alpha Go's official LINE account and message us directly. Pricing varies by service type: airport transfers use fixed rates, charter tours are priced by hours or distance. We recommend booking at least 24 hours in advance.

Question 1

How do I book Alpha Go's transfer service? How is pricing calculated?

Accepted Answer

You can book through the following methods:

1. Online Booking: Click the 'Book Now' button on the top right of the website, fill in departure, destination, date/time, and number of passengers.
2. Phone Booking: Call our service hotline at 0936-336-555.
3. LINE Booking: Add Alpha Go's official LINE account and message us directly.

Pricing varies by service type: airport transfers use fixed rates, charter tours are priced by hours or distance. We recommend booking at least 24 hours in advance.

Question 2

What happens if my flight is delayed or arrives early?

Accepted Answer

No worries! Alpha Go's airport transfer service provides full flight tracking. Our system monitors your flight status in real-time. Whether your flight is delayed or arrives early, our driver will adjust arrival time based on actual landing time.  Free waiting time: - International flights: 60 minutes free after clearing customs - Domestic flights: 30 minutes free after landing

Question 3

What areas does Alpha Go serve? Can you do cross-city transfers?

Accepted Answer

Alpha Go covers all of Taiwan, including:  - Airport Transfers: Taoyuan International (TPE), Taipei Songshan (TSA), Taichung Ching Chuan Kang (RMQ), Kaohsiung International (KHH) - Port Transfers: Keelung Port, Taichung Port, Kaohsiung Port and other major cruise terminals - Cross-city Transfers: Taipei, New Taipei, Taoyuan, Hsinchu, Taichung, Tainan, Kaohsiung and all counties  Absolutely cross-city! Long-distance cross-city transfers should be booked at least 48 hours in advance.

Question 4

What qualifications do Alpha Go's vehicles and drivers have?

Accepted Answer

Alpha Go is operated by Alpha International Rental Co., Ltd. (Tax ID: 93786005), fully compliant with regulations:  Vehicle Qualifications: - All vehicles hold legal rental plates (R-prefix), compliant with Ministry of Transportation regulations - Regular safety inspections and maintenance  Driver Qualifications: - Hold professional driver's license and rental business license - Pass strict background checks and service etiquette training - Familiar with all Taiwan roads, multilingual capability (Chinese, English, Japanese)

Question 5

Can I customize my charter tour itinerary? What popular routes do you recommend?

Accepted Answer

Absolutely! Alpha Go charter tours offer fully customized itineraries. You can freely plan attractions, dining spots, and duration.  Popular Charter Tour Routes: - 🏔️ Northern Day Trip: Jiufen Old Street → Shifen Waterfall → Keelung Night Market - 🌊 East Coast Two-day: Taroko National Park → Qixingtan Beach → Hualien City - 🌸 Central Flower Route: Wuling Farm → Cingjing Farm → Sun Moon Lake - 🌺 Southern Deep Dive: Tainan Historic Sites → Kaohsiung Pier-2 → Kenting

Frequently Asked Questions

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